These days, there is tremendous pressure on organizations to develop, integrate and deploy enterprise Web applications at an almost breakneck pace. As a result, many go live and deliver unsatisfactory results to internal and external end-users. For internal users, this means lost productivity and frustration. For external users, frustration quickly leads to lost business. A new survey of 526 managers and professionals by Unisphere Research, a division of Information Today, Inc., in partnership with Oracle Corporation, finds that Web application issues are an all-too-common problem; with at least three out of 10 saying they have experienced problems personally as end-users on a weekly basis. Take a look at this important survey, which sought managers’ and professionals’ perspectives, both as external customers of e-business sites, as well as caretakers of their own online operations.