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Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps
by Global Knowledge

This white paper starts by providing the reader with an overview of the PMBOK® Guide as well as the key process areas and functions within the IT Infrastructure Library. We then compare and contrast the two bodies of knowledge. Once we have set the foundation for discussion, we look at why many IT projects fail (not just ITSM ones), followed by delivery risk management. Using that construct, we provide the reader with a project roadmap to implementing IT Service Management based on ITIL....
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