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Cisco IP Phone Features
by Global Knowledge

This paper explains various features (Softkeys) available to the phone while in a call state. An idle phone is in the "onhook" call state because the handset is on the cradle holding the phone hook down. When the handset is lifted, the phone is in the "offhook" state. If the phone is in an existing call, the phone is in the connected call state. The CUCM call states are as follows.



  • On Hook

  • Connected

    • <...
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